jiph Privacy Policy

1. Introduction

jiph ("jiph", "we", "us", "our") is committed to protecting the privacy and personal data of all individuals who interact with the jiph Platform. This Privacy Policy sets out, in a transparent and legally compliant manner, the nature of the personal data we collect from Filipino players and other users, the purposes for which it is processed, the conditions under which it may be shared with third parties, and the rights available to data subjects under applicable Philippine law.

This Privacy Policy applies to all personal data processed in connection with your use of the jiph website accessible at jiph.cam, including account registration, deposit and withdrawal transactions, customer support interactions, marketing communications, and the use of any jiph gaming or sports betting product or feature.

We encourage you to read this Privacy Policy in its entirety. If you have questions about any provision, please contact our Data Privacy Officer at [email protected] before using the jiph Platform.

2. Who We Are

2.1 jiph is the operator of the online casino and sports betting platform accessible at jiph.cam, serving Filipino players across the Philippines, including Metro Manila, Cebu, Davao, and all regions of the Philippine archipelago.

2.2 For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), jiph acts as the Personal Information Controller with respect to the personal data of registered Members and website visitors collected through the jiph Platform.

2.3 jiph has designated a Data Privacy Officer (DPO) responsible for overseeing compliance with this Privacy Policy and applicable Philippine data protection law. The DPO may be contacted at [email protected].

3. Personal Data We Collect

3.1 jiph collects personal data through several channels, including the account registration process, financial transactions, gameplay activity, customer support interactions, and automatic technical data collection through the Platform. The categories of personal data we collect include:

Data Category	Specific Data Points	Collection Method
Identity Data	Full legal name, date of birth, gender, government ID type and number, selfie/photo for KYC verification	Registration form; KYC verification process
Contact Data	Philippine mobile number, email address, residential address (province/city)	Registration form; account settings
Financial Data	GCash number, PayMaya account, bank account details (for BPI, BDO, Metrobank, UnionBank transfers), transaction history, deposit and withdrawal records	Cashier; payment processing
Gaming Activity Data	Game session logs, bet history, wager amounts, game outcomes, bonus redemption records, responsible gaming limit settings	Platform activity (automatic)
Technical Data	IP address, device type, operating system, browser type and version, screen resolution, referring URL, session duration	Automatic collection via cookies and server logs
Communications Data	Records of all communications with jiph customer support (live chat transcripts, email correspondence, Viber/Messenger interaction logs)	Support interactions
Marketing Preferences	Communication opt-in/opt-out status, preferred contact channel, promotion redemption history	Account settings; platform interactions

3.2 jiph does not intentionally collect sensitive personal information — such as racial or ethnic origin, political opinions, or health data — unless specifically required for responsible gaming compliance purposes (e.g., self-exclusion records) and only with your explicit consent.

3.3 You are not legally obligated to provide personal data to jiph; however, failure to provide mandatory data (such as identity and contact information during registration, or KYC documents upon request) will prevent jiph from opening or maintaining your account and processing withdrawals.

4. How jiph Uses Your Personal Data

4.1 jiph uses the personal data we collect for the following purposes:

• Account Management: To create, verify, administer, and maintain your jiph account, including processing your login credentials and account settings;
• Financial Transactions: To process deposits and withdrawals via GCash, PayMaya, and Philippine bank transfers, and to maintain accurate transaction records;
• Identity Verification (KYC): To verify your identity and age (21+) as required by applicable Philippine gaming regulations and Anti-Money Laundering obligations;
• Gaming Services: To deliver, operate, and improve all jiph casino games, sports betting products, bingo, fishing games, and slot titles available on the Platform;
• Responsible Gaming: To monitor gaming behavior for signs of problem gambling, enforce self-exclusion requests, and administer responsible gaming tools such as deposit limits and session controls;
• Customer Support: To respond to enquiries, complaints, and support requests submitted by Members through any communication channel;
• Legal Compliance: To comply with applicable Philippine laws and regulations, including PAGCOR requirements, the Anti-Money Laundering Act, and the Data Privacy Act of 2012;
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, money laundering, and other prohibited conduct;
• Platform Improvement: To analyze aggregated usage data for the purpose of improving jiph's products, services, user interface, and overall platform performance;
• Marketing Communications: To send promotional offers, bonus notifications, and news about jiph products to Members who have opted in to receive such communications.

5. Legal Basis for Processing Your Data

5.1 Under the Philippine Data Privacy Act of 2012, jiph processes your personal data on the following legal grounds:

• Contractual Necessity: Processing required to enter into and perform the jiph Member agreement, including account creation, transaction processing, and service delivery;
• Legal Obligation: Processing required to comply with Philippine laws and regulations applicable to online gaming operators, including KYC, AML, and regulatory reporting requirements;
• Legitimate Interests: Processing for fraud prevention, platform security, and analytics, where such interests are not overridden by your data protection rights;
• Consent: Processing for marketing communications and non-essential cookies, where your prior explicit consent has been obtained and may be withdrawn at any time.

6. Data Sharing & Disclosure

6.1 jiph does not sell, rent, or otherwise transfer your personal data to third parties for their own marketing purposes. We share personal data only in the following circumstances:

6.2 Payment Processors

We share financial data with payment service providers including GCash, PayMaya, and participating Philippine banks (BPI, BDO, Metrobank, UnionBank) solely for the purpose of processing your deposits and withdrawals. These providers are bound by their own privacy policies and applicable financial services regulations in the Philippines.

6.3 Game Software Providers

We share gaming activity data with our licensed game software providers to the extent necessary to operate game titles on the jiph Platform. These providers are contractually bound to process such data only for the purpose of delivering the relevant game service.

6.4 Regulatory & Law Enforcement Authorities

jiph is required by Philippine law to share Member data with regulatory and law enforcement authorities upon lawful request, including but not limited to PAGCOR, the Anti-Money Laundering Council (AMLC), and the National Privacy Commission (NPC). We will only disclose data in response to lawful orders and will notify affected Members where legally permitted to do so.

6.5 Service Providers

We engage third-party service providers to assist with platform operations, including cloud hosting, customer support software, analytics tools, and KYC verification services. All such providers are subject to data processing agreements that restrict their use of your data to the specific service being performed for jiph and prohibit onward transfer to unauthorized parties.

6.6 Business Transfers

In the event of a merger, acquisition, or sale of substantially all of jiph's assets, Member personal data may be transferred to the acquiring entity as part of that transaction. Affected Members will be notified in advance in accordance with applicable Philippine law.

7. Cookies & Tracking Technologies

7.1 jiph uses cookies — small text files stored on your device — and similar tracking technologies (including web beacons and local storage) to operate the Platform. The categories of cookies we use are:

• Strictly Necessary Cookies: Essential for Platform functionality, including session management and login authentication. These cannot be disabled without preventing core Platform features from working.
• Functional Cookies: Used to remember your preferences, such as language settings, game lobby layout, and responsible gaming limit configurations.
• Analytics Cookies: Used to collect aggregated, anonymized data about how Members use the jiph Platform, helping us identify areas for improvement. We do not use analytics that track you across unrelated third-party websites.
• Security Cookies: Used to support fraud detection and platform security functions, including device fingerprinting for unauthorized login detection.

7.2 You may manage or disable cookies through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use core jiph Platform features, including logging in to your account.

8. Data Retention

8.1 jiph retains your personal data for as long as your jiph account is active and for a period thereafter as required by applicable Philippine law. Specific retention periods applicable to key data categories are as follows:

• Account and Identity Data: Retained for the duration of your jiph account plus a minimum of five (5) years after account closure, as required by applicable AML and gaming regulations;
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction in accordance with Philippine AML requirements;
• Gaming Activity Logs: Retained for a minimum of three (3) years from the date of each session;
• Customer Support Communications: Retained for a minimum of two (2) years from the date of each interaction;
• Self-Exclusion Records: Retained indefinitely to ensure excluded individuals cannot re-register during their exclusion period.

8.2 Upon expiry of applicable retention periods, jiph will securely delete or anonymize your personal data in accordance with our internal data management procedures.

9. Data Security

9.1 jiph implements appropriate technical and organizational security measures designed to protect your personal data against unauthorized access, loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the jiph Platform;
• Encryption of sensitive data fields (including financial data and government ID numbers) at rest in jiph databases;
• Role-based access controls limiting jiph personnel access to personal data on a strict need-to-know basis;
• Regular security audits and penetration testing of the jiph Platform infrastructure;
• Multi-factor authentication requirements for jiph staff with access to Member data systems;
• Incident response procedures for detecting, reporting, and responding to personal data breaches in accordance with National Privacy Commission notification requirements.

9.2 While jiph takes all reasonable steps to protect your personal data, no data transmission over the internet or electronic storage system is entirely risk-free. If you suspect that your jiph account has been compromised, please contact [email protected] immediately.

10. Your Rights Under the Philippine Data Privacy Act

10.1 As a data subject under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by jiph:

• Right to be Informed: The right to know what personal data jiph holds about you, the purposes for which it is processed, and to whom it has been disclosed;
• Right of Access: The right to request a copy of the personal data jiph holds about you, subject to applicable fees and the limitations prescribed by RA 10173;
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data held by jiph;
• Right to Erasure: The right to request deletion of your personal data where jiph has no legitimate or legal basis for continued processing, subject to overriding retention obligations under Philippine law;
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, machine-readable format;
• Right to Damages: The right to claim compensation for damages sustained as a result of jiph's non-compliance with RA 10173;
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.

10.2 To exercise any of the above rights, please submit a written request to jiph's Data Privacy Officer at [email protected]. We will acknowledge your request within 72 hours and respond within the timeframes prescribed by RA 10173 and its implementing rules.

10.3 To withdraw consent for marketing communications specifically, you may click the unsubscribe link included in any jiph marketing email, or adjust your communication preferences in your account settings dashboard.

11. Children's Privacy

11.1 The jiph Platform is strictly intended for individuals aged 21 years and older. jiph does not knowingly collect personal data from individuals under the age of 21. If jiph becomes aware that personal data has been collected from an individual under 21, we will take immediate steps to delete that data and close the associated account.

11.2 If you believe that a minor has registered a jiph account, please notify us immediately at [email protected] so that we can investigate and take appropriate action.

12. International Data Transfers

12.1 jiph's primary data processing infrastructure is located in the Asia-Pacific region. In some cases, personal data may be transferred to or processed by jiph's service providers outside the Philippines — for example, game software providers or cloud infrastructure partners headquartered in other jurisdictions.

12.2 Where personal data is transferred outside the Philippines, jiph ensures that adequate safeguards are in place to protect your data, including contractual data transfer agreements that meet the standards required by the National Privacy Commission and applicable Philippine data protection law.

13. Third-Party Links

13.1 The jiph Platform does not include links to third-party websites. This Privacy Policy applies solely to personal data collected and processed by jiph in connection with the jiph Platform at jiph.cam. jiph is not responsible for the privacy practices of any third-party service, including payment providers' own customer portals.

14. Changes to This Privacy Policy

14.1 jiph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory guidance from the National Privacy Commission.

14.2 For material changes — those that significantly affect how we use your personal data or your rights as a data subject — jiph will provide at least fourteen (14) days' advance notice by email to the address registered to your jiph account and by posting a prominent notice on the Platform.

14.3 The "Last Updated" date at the top of this Privacy Policy reflects the date on which the most recent revision was made. Continued use of the jiph Platform following the effective date of any amendment constitutes acceptance of the revised Privacy Policy.

15. Contact Our Data Privacy Officer

15.1 If you have any questions, concerns, or requests relating to this Privacy Policy or jiph's handling of your personal data, please contact our Data Privacy Officer:

15.2 If you are not satisfied with jiph's response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines.

This Privacy Policy was last reviewed and updated on 1 January 2026. It supersedes all previous versions of the jiph Privacy Policy. Previous versions are available upon written request to [email protected].